Outbreak of a new coronavirus strain
The spread of the new coronavirus strain from Mainland China is a rapidly developing situation. Chubb is closely monitoring guidance issued from
leading organizations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the
coronavirus through its travel security and medical assistance partners.
To assess its policy response to claims related to the coronavirus, Chubb has carefully considered governmental and other public reporting of this
situation. Chubb considers the coronavirus contracted in Mainland China as epidemic and regarded as a “known event” effective 31 January 2020, which
an insured person should mitigate against by not travelling to the affected areas, as the claim will not be covered.
Chubb will assess all claims in accordance with the facts of each case, the Policy Wordings and any applicable Certificate of Insurance. Your cover will
depend on the type of plan you purchased and your individual circumstances.
The terms and conditions of some policies may preclude coverage of this event in certain instances. For example, coverage for claims related to this
event that are received for single-trip policies purchased after 30 January 2020, or travel arranged under an annual policy after that date, may be
precluded because this would be considered a “known event” under the terms and conditions of some policies.
If you have questions about whether a planned trip will be covered, please contact Chubb customer service at +852 3191 6611. If you are an insured
person and you require emergency assistance, please contact Chubb Assistance on +852 3723 3030.
If a travel cancellation or disruption loss does occur, please first contact your travel agent or the airline (before submitting a claim) to seek a refund or
make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you may wish to submit a claim along with the original
and amended itineraries and relevant documents to substantiate your remaining loss.